You may return most new, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, shipping costs belong to the customer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Refunds are made after the control of the returned products is completed. The return package must be prepared as it was sent to you. After the product reaches us without any problems, the refund process is carried out…

***There is no custom taxes in Italy and Europe (E.U.).

**With perfect packaging, your instruments are safe..

***For Out of Europe customs taxes arising from international shipments in purchases are paid by the customers. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

If you need any support please contact us:

Tapadum Music Store
Via Vicolo Galletti 2 48013Brisighella (RA) Italy
+39 3479746257

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